Privacy Policy

Last updated: June 2026.

Encore Heating and Air respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or contact us for service.

Information We Collect

We collect information you provide directly, such as your name, phone number, email address, service address, and any details you share when you request service, schedule an appointment, or submit a form. We also collect limited technical information automatically, such as your IP address, browser type, pages viewed, and the date and time of your visit.

How We Use Your Information

We use your information to respond to your requests, schedule and provide HVAC services, send appointment and service updates, improve our website and customer experience, and, where permitted, share offers that may interest you. We do not sell your personal information.

Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our marketing. You can control cookies through your browser settings, though some features may not work as intended if cookies are disabled.

How We Share Information

We may share information with trusted service providers who help us operate our business, such as scheduling, payment processing, and marketing partners, and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our rights, our customers, or the public.

Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time by following the unsubscribe instructions or contacting us directly.

Childrens Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, call Encore Heating and Air at (952) 529-5409.

SMS and Text Messaging

When you give us your mobile number and check the text message consent box on one of our forms, or give us permission by phone, in person, or on a service agreement, you agree to the following:

I would like to receive automated text messages from Encore Heating and Air for appointment notifications, reminders, and review requests. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. View our Privacy Policy and Terms of Service.

Consent to receive text messages is not a condition of buying any product or service from us. Reply STOP to any message to opt out. Reply HELP for help, or call us at (952) 529-5409. Carriers are not liable for delayed or undelivered messages.

We do not share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors solely for support services, such as customer service.