Jon did an amazing job for us. It is rare that,within a small business, you would find the service person answering a call, during a service call that they are on. We have a daughter with a health condition that requires us to have the a/c and furnace working at all times. Unfortunately, our air went out yesterday. Jon took my call at 1pm yesterday. He was at our house at 6:15 pm, that very same day, in order to fix the issue. Ironically, our neighbors a/c was acting up as well. Jon did not have my neighbor on his schedule. He also fixed my neighbors system while he was here. I would highly recommend Encore Heating & Air.