When I called EnCore I not only talked to the OWNER (Jon), but was talked OUT of buying a completely new unit, and in to simply replacing a coil that saved me $1.5 – $2k and works JUST as good as if I had ended up buying a new unit. Jon was ON time, and performed JUST the needed work. The repairs were done by Nate, who was just on timely and reliable. Nothing but positive things to say about this company. I’m definitely calling them back if I need anything, again.