Our furnace kept shutting off one evening. After reading the owners manual and tinkering my husband was able to get it to stay on overnight. With two small kids, I still wanted to have a professional check it out and make sure we weren’t missing a larger issue. I called Encore due to all the positive reviews on Facebook and Google. Jon, the owner, answered the phone and couldn’t have been more accommodating. He fit us in that day between two other jobs, and even with fitting us in, took time to answer all my questions and make sure I was comfortable with the furnace issues. I would highly suggest Encore!